Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when you contact us for a quote, submit an enquiry, or engage our services. The types of personal information we may collect include:

Contact Information

• Full name
• Email address
• Phone number
• Postal or property address

Project Information

• Details about your renovation, construction, or painting project
• Project location and site access requirements
• Preferred timelines and budget range
• Any uploaded photos or documents describing the scope of work

Technical Information

• IP address and browser type (collected automatically via analytics)
• Pages visited and time spent on our website
• Referring URL and device information

2. How We Use Your Information

The personal information we collect is used solely for legitimate business purposes directly related to the services we provide:

• Respond to enquiries — to follow up on your contact and answer questions about our services.
• Provide accurate quotes — to prepare detailed, itemised quotes tailored to your project requirements.
• Communicate about your project — to schedule site visits, confirm timelines, and keep you informed throughout your project.
• Issue invoices and process payments — to fulfil our contractual obligations and manage billing.
• Improve our services — to analyse website usage patterns and enhance user experience.
• Comply with legal obligations — to meet our requirements under New Zealand law, including health and safety, tax, and consumer protection legislation.

3. Data Storage & Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access or disclosure.

How We Store Your Data

Your personal information is stored securely on password-protected systems and cloud-based platforms that comply with industry-standard security practices, including encryption in transit and at rest. Access is restricted to authorised VCL staff only.

We Do Not Sell Your Data

We will never sell, rent, or trade your personal information to third parties for marketing or commercial purposes. We may share limited information with trusted service providers (such as accounting software or email providers) only under strict confidentiality obligations.

Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Project records are typically retained for seven years for warranty, legal, and tax purposes. After this period, personal information is securely deleted or anonymised.

4. Cookies & Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how our website is used.

• Essential cookies — necessary for basic website functionality, such as maintaining your session during a quote request.
• Analytics cookies — used via tools such as Google Analytics to collect anonymised data about visitor behaviour, including pages viewed, time on site, and referral sources.

You can control or disable cookies through your browser settings at any time. We do not use cookies for advertising or behavioural tracking purposes.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate personal information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent to processing at any time
• Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below. We will respond to all requests within 20 working days, as required by law.

6. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we have handled your personal information, please contact us:

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.